Tell us which edition and environment are affected, classify the impact, and share the details our support team needs to begin diagnosis.
Support response targets cover Agent Access Manager software running on supported configurations. They are initial response targets, not guaranteed resolution times or infrastructure uptime commitments.
Optional Standard Edition upgrade from $12,000 per year
For Standard Edition, Priority Support is priced at 15% of annual license value, subject to a $12,000 annual minimum.
From $30,000 per year
Business Critical Support is priced at 25% of annual license value, subject to a $30,000 annual minimum.
Standard onboarding is delivered remotely. Onsite assistance is separately scoped based on location, deployment complexity, integrations, and security requirements.
$7,500 one-time
Starting at $20,000 one-time
$5,000
Credited toward an annual license when purchased within 60 days.
$2,000 per consultant-day or $250 per hour
$2,500 per consultant-day, with a three-day minimum
Travel, lodging, visa costs, and local transportation are billed separately for onsite engagements. International travel days are billed at 50% of the consultant-day rate.
